Frequently asked questions

Go Consigne is a company that collects refundable bottles directly at citizens' homes wishing to use their service.

The government has announced that the deposit program in Quebec will be expanded in November 2023. Because of that, Go Consigne believes that the potential volumes of refundable bottles generated will be high enough for Go Consigne to offer a door-to-door pick-up service.

The deposit program, which was originally scheduled for November 2022, will be carried out in two (2) phases to allow all stakeholders to properly integrate it on all returnable containers.
Starting November 1st, 2023, the deposit for aluminum containers (cans, aluminum bottles) will increase from 5 to 10 cents.
In the beginning of 2025, the last phase of the program will be launched for the following containers: plastic, glass, multi-layered, wine and spirits (deposit amount do be confirmed upon enforcement).

In the way to improve the recovery of beverage containers, the deposit is an effective incentive that allows source sorting of containers for both beverages consumed at home and those consumed in public places.

The new deposit project targets containers used for the 100ml to 2L ‘’ready-to-drink’’ market beverages, whether it is plastic, glass, metal, cardboard or multilayers. Here are some examples of affected containers: wine and spirits bottles, water bottles, plastic juice containers currently not returnable, aluminum cans currently not returnable (iced green tea, carbonated or flavored water, vegetable juices, etc.).

The launch of the new program will take place on the first day of the sixteenth month following the entry into force of the regulation, meaning November 1st, 2023.

Until the new system comes into effect on November 1st, 2023, there is no need to keep your non-returnable containers for later reimbursement. The containers newly covered by the deposit will bear a statement that will be prescribed by the new regulations. Containers that do not bear this mention will not be reimbursed.

No. The following containers are excluded:

• Bags, all flexible plastic ‘’pouch’’ type containers (milk bags, self-supporting bags)
• Wine type (multilayers containers)
• Unsealed containers used to serve drinks added at the point of sale, such as coffee or soft drink glasses.

The most popular formats are targeted in order to include the most majority of beverage containers consumed in Quebec, including those that are largely consumed away from home.

Other plastic containers such as bottles of shampoo, dishwashing liquid or detergent for example will continue to be recovered by the selective collection.

There are over 1.1 billion bottles of water sold each year in Quebec these are mainly consumed outside from home. Too many of these bottles, 700 million are discarded or left in the environment without being recycled. The deposit is an effective way that helps to collect and recycle containers whether they are consumed at home or outside it.

The collection of glass food containers will continue to be done through selective collection. A deposit on all glass containers would greatly increase the level of complexity in managing them mainly due to the involvement of multiple food industries other than beverages. In addition, 28% of the glass from selective collection has already been recycled. These outlets will therefore be able to continue processing the glass that will remain in the bin.

No subscription fees are required by Go Consigne. The only fees charged are for the management of the collection, which represent 38% of the amount that will be collected, as well as a $3 transportation fee. (For example, for every $10 of deposits collected, $3.80 will be for collection fees + taxes for Go Consigne, $3 will be for transportation fees + taxes, and the remainder, which is $2.18, will go to the client).

Go Consigne currently serves the South Shore, Montreal, Laval and the North Shore. Our territory is expanding every month, and will eventually reach complete coverage of Quebec by March 2025.

First, you must register on the Go Consigne website. For Go Consigne to collect at home, a minimum value of $10 of refundable bottles must be accumulated to be eligible for collection. As a subscriber to Go Consigne, when the door-to-door service is in your area, you will receive an alert asking if you have the minimum refunds required for a collect. If your answer is yes, you will be asked if you want a collection or not. If so, you will receive a collection date within the week.

In this situation, Go Consigne will retain the full refund.