Frequently asked questions

Go Consigne offers a service for collecting refundable containers directly from consumers, whether they are residential, commercial, industrial, or institutional. Consumers accumulate their refundable containers, such as cans, plastic bottles, soft drink bottles, or beer bottles, and Go Consigne takes care of the home pickup with optimized routes.

No subscription fee is required for the Go Consigne service. The only fees will be for the personalized collection management of refundable containers at home, which represent 38% of the accumulated amount in refundable containers, plus an amount of $3 as transportation fees and sales taxes.

The most popular formats are targeted in order to include the most majority of beverage containers consumed in Quebec, including those that are largely consumed away from home.

Other plastic containers such as bottles of shampoo, dishwashing liquid or detergent for example will continue to be recovered by the selective collection.

Over 1.1 billion water bottles are sold and consumed annually in Quebec, primarily outside of homes. Unfortunately, around 700 million of these bottles end up discarded or littered without being recycled. The deposit system is a highly effective way to achieve a high recovery and recycling rate for containers, regardless of whether they are consumed at home or elsewhere.

The purpose of expanding the deposit system is to improve the collection and recycling of beverage containers. The modernization of the deposit system aims to provide an effective incentive that would allow for the recovery of a greater number of refundable containers. For this reason, on November 1st, 2023, Phase 1 of the deposit system came into effect, increasing the deposit on all aluminum containers from $0.05 to $0.10

Glass food containers will continue to be collected through curbside recycling (blue bin). Adding a deposit on all glass containers would significantly complicate their management, particularly because it would involve various food industries beyond beverages. Additionally, 28% of the glass collected via curbside recycling is already being processed. Thus, these facilities will continue to handle the glass that remains in the blue bin.

The modernization project for the deposit system targets, with Phase 1, 'ready-to-drink' aluminum beverage containers ranging from 100 ml to 2 L. This means that your juice can, iced tea, sparkling water, beer, or soda will be subject to a deposit. In March 2025, with the implementation of Phase 2, the deposit system will expand to include all the following containers: glass beverage containers, multi-layer packaging, and plastic bottles. This means that starting in March 2025, wine bottles, spirits, milk cartons, juice cartons, and our well-known small water bottles will finally be eligible for a deposit.

November 2023 - Phase 1 of the deposit program: the deposit for cans increases from $0.05 to $0.10 per container. The deposit program is expanded to include all aluminum beverage containers from 100 ml to 2 liters, now including ready-to-drink beverage cans such as fruit juices, sparkling waters, cocktails, and small vegetable juices.

March 2025 - Phase 2 of the deposit program: the deposit program is expanded to include ALL beverage containers, including glass (wine and spirits), plastic, and multi-layer cartons, from 100 ml to 2 liters.

Containers for which the deposit only takes effect in March 2025 must be recycled. There is no point in stockpiling them, as they will not be refunded by Consignaction.

No. The following containers are excluded:

• Bags, all flexible plastic ‘’pouch’’ type containers (milk bags, self-supporting bags)
• Wine type (multilayers containers)
• Unsealed containers used to serve drinks added at the point of sale, such as coffee or soft drink glasses.

Go Consigne currently serves the South Shore, Montérégie, Montreal, Laval, the North Shore, and part of Estrie (Sherbrooke). Its territory is expanding every month to eventually achieve full coverage by March 2025.

In order to be eligible for a collection, you must first register with Go Consigne. Subsequently, to schedule a home collection, you must have accumulated a minimum deposit value of $10 to be eligible for a pickup. As a subscriber to Go Consigne, when the collection route is in your area, you will receive an alert asking if you have met the required minimum deposit. If so, you will receive a pickup date within the week.

If you do not have $10 in accumulated refundable value, our transportation fee will be $5 plus our usual fee of 38% plus sales taxes.

Yes, by signing up for the Go Consigne Plus plan.

You must allow a minimum of 10 business days for the processing of deposits before a refund can be issued to your Go Consigne account.